IT Services
24/7 HELP DESK SUPPORT
- 24/7 Support via Phone, Email, and/or Customer Ticketing system for MAC and PC’s.
- Team will help document undocumented processes and procedures.
- BI dashboard to ensure service levels are met.
24/7 MONITORING AND INCIDENT SUPPORT
- 4/7 Monitoring of key equipment and services.
- Incident Management and Communication.
- Management Escalation.
- Root Cause Analyst (RCA) Support.
- Business Intelligence dashboard to ensure service levels are met.
24/7 NETWORK SECURITY SUPPORT
- 24/7 Monitoring of key equipment and services
- Incident Management and Communication
- Management Escalation BI dashboard to ensure service levels are met
SALESFORCE SUPPORT AND ADMINISTRATION
- Business day support via Phone, Email, and/or Customer Ticketing system for Atlassian and Jira Support.
- Team will help document undocumented processes and procedures.
- Root Cause Analyst (RCA) Support.
- Business Intelligence dashboard to ensure service levels are met.
WEB AND WINDOWS ENGINEERING/ OPERATIONS
- Operational Engineers have technical foundation with HTTP, TCP/IP, DNS, and Web Servers.
- Support via Phone, Email, and/or Customer Ticketing system.
- Team will help document undocumented processes and procedures.
- Root Cause Analyst (RCA) Support.
- Business Intelligence dashboard to ensure service levels are met.